These Terms and Conditions ("Terms") govern your access to and use of CS Bookings ("CS Bookings", "the Service"), including the website at csbookings.com and any booking sites, dashboards, and related services we provide. CS Bookings is operated by Cicada Labs, a subdivision of Cicada Cybersecurity ("we", "us", "our"), based in Ireland.

By purchasing, accessing, or using the Service, you ("you", "the Customer") agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Definitions

• Service means the CS Bookings booking platform, including your booking site, admin dashboard, confirmation emails, and related features.
• Customer means the business or individual who purchases or uses the Service.
• End Customer means a person who makes a booking through your booking site.
• Deposit means any payment taken from an End Customer at the time of booking.

2. The Service

CS Bookings provides service businesses with a branded online booking site that can take bookings, collect deposits, and send automatic confirmations. We handle the technical setup, and you manage your own services, prices, availability, and branding through your dashboard.

We may add, change, or remove features over time to improve the Service. We aim to give reasonable notice of material changes where practical.

3. Eligibility and your account

To open and hold an account and agree to these Terms, you must be at least 18 years old and able to enter into a binding contract. We understand that some people who take bookings, such as barbers and other trades, may be under 18. If you are under 18, a parent or guardian must agree to these Terms on your behalf, hold the account, and take responsibility for it, including any payment provider account used to take deposits. Our payment providers, Stripe and PayPal, also require account holders to be at least 18. You are responsible for keeping your account details and dashboard login secure, and for all activity that happens under your account.

4. Setup and delivery

Once you have purchased a plan and provided the information we need, we will set up your booking site, typically within 24 hours, though timescales can vary depending on your requirements and how quickly you respond. You are responsible for providing accurate business information, services, and content.

5. Pricing, payment, and taxes

Prices are shown on our website and are quoted in euro (EUR). The Lite plan is a one-off payment. The White-label plan is a one-off setup fee plus a yearly renewal (to keep your custom domain, branding, and hosting live) and any applicable domain costs. Optional add-ons are charged as shown at checkout.

Payments are processed by our payment providers, Stripe and PayPal. By paying, you also agree to the relevant provider's terms. Prices are inclusive of applicable taxes unless stated otherwise. You are responsible for any taxes arising from your own use of the Service and your own bookings.

We never charge monthly fees for normal use and never take a commission on your bookings. Exceptionally high-traffic accounts may require a suitable plan, which is rare and would be discussed with you first.

6. Deposits and End Customer payments

Deposits and payments made by your End Customers are processed through your own connected Stripe account and are paid directly to you. We do not hold, receive, or control your booking funds, and we do not take any cut of them.

You are the merchant of record for your own bookings. You are solely responsible for your services, your pricing, fulfilling bookings, and for handling refunds, cancellations, chargebacks, and disputes with your End Customers, in line with your own policies and applicable law.

7. Your responsibilities and acceptable use

You agree to use the Service lawfully and not to:

• Use the Service for any unlawful, fraudulent, or misleading activity.
• Sell prohibited, illegal, or age-restricted goods or services in breach of applicable law.
• Upload content that is unlawful, infringing, defamatory, or harmful.
• Attempt to disrupt, reverse engineer, or gain unauthorised access to the Service or its infrastructure.
• Misuse the Service in a way that harms us, your End Customers, or any third party.

You are responsible for the accuracy and legality of the content, services, and prices you publish on your booking site.

8. Your content and branding

You retain ownership of your business name, logo, content, and customer data. You grant us a limited licence to host, display, and process that content solely to provide and support the Service. You confirm you have the right to use any branding and content you provide.

9. Right of withdrawal, refunds, and cancellations of the Service

If you are a consumer buying online, you may normally have a 14-day right to cancel a service contract. Because our setup work is tailored to your business and begins promptly, by purchasing and asking us to begin setup you expressly request that we start providing the Service during this period and you acknowledge that: (a) once the Service has been fully performed you will lose your right to cancel; and (b) if you cancel after work has begun but before it is complete, you may be charged for the work reasonably carried out up to that point.

Because setup work begins promptly and is tailored to your business, our setup fees are generally non-refundable once work has started, except where required by law. If you believe there is a problem with the Service we have provided, contact us and we will work with you in good faith to put it right. Yearly White-label renewals can be cancelled before the next renewal date; cancelling means your custom domain and branded site will no longer be maintained.

This section covers your payments to us and does not affect any mandatory consumer rights you have that cannot be excluded by law. Refunds to your End Customers are your responsibility, as set out in section 6.

10. Third-party services

The Service relies on third parties, including payment providers (Stripe, PayPal), domain registrars, hosting, and email delivery. Your use of those services is subject to their own terms, and we are not responsible for their acts, omissions, or availability.

11. Availability, support, and maintenance

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, updates, and improvements, which are applied automatically and at no extra cost. We provide support by email at support@csbookings.com and aim to respond promptly.

12. Intellectual property

The Service, including its underlying software, design, and the CS Bookings and Cicada Labs brands, is owned by us or our licensors and is protected by intellectual property laws. Except for the rights expressly granted to you to use the Service, nothing in these Terms transfers any of our intellectual property to you.

13. Data protection and privacy

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Acts. You are the data controller for your End Customers' personal data collected through your booking site, and we act as a data processor on your behalf, processing that data only to provide the Service.

Where we act as a data processor, we will: process personal data only on your documented instructions; apply appropriate technical and organisational security measures; require any sub-processors we use to be bound by equivalent data protection obligations; and assist you, so far as reasonably practicable, with data subject requests and with your own security and breach-notification obligations. These Terms, together with our Privacy Policy and any data processing terms we provide, form the agreement governing that processing for the purposes of Article 28 GDPR.

You are responsible for having a lawful basis and appropriate privacy information for the personal data you collect. A separate Privacy Policy sets out how we handle personal data in more detail.

14. Warranties and disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose and merchantability. We do not warrant that the Service will meet all of your requirements or that it will be uninterrupted, secure, or error-free at all times. Nothing in these Terms excludes any rights you have as a consumer that cannot be excluded by law.

15. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, bookings, goodwill, or data. Our total aggregate liability arising out of or in connection with the Service will not exceed the total amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited by law.

16. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, or costs (including reasonable legal fees) arising from your use of the Service, your content, your bookings, or your breach of these Terms or applicable law.

17. Force majeure

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including outages or failures of third-party providers, internet or hosting failures, cyber attacks, power failures, natural disasters, or government action. We will take reasonable steps to resume normal operation as soon as practicable.

18. Term and termination

These Terms apply for as long as you use the Service. We may suspend or terminate your access if you materially breach these Terms, misuse the Service, or fail to pay applicable fees. You may stop using the Service at any time. On termination, the sections that by their nature should survive (including payment, intellectual property, disclaimers, liability, and indemnity) will continue to apply.

19. Changes to the Service or these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example by posting the updated Terms on our website with a new "last updated" date. Continued use of the Service after changes take effect means you accept the updated Terms.

20. Governing law and jurisdiction

These Terms are governed by the laws of Ireland. The courts of Ireland will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that nothing prevents a consumer from relying on mandatory protections in their country of residence.

21. General

• Entire agreement. These Terms, together with any documents they refer to, form the entire agreement between you and us regarding the Service and replace any prior arrangements.
• Severability. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force.
• No waiver. A failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. We may assign or transfer our rights and obligations under these Terms, for example as part of a business transfer. You may not assign yours without our prior written consent.
• Notices. We may give notices to you by email or through your dashboard. You can contact us at support@csbookings.com.
• No partnership. Nothing in these Terms creates a partnership, agency, or employment relationship between us.
• Third parties. These Terms do not give any rights to anyone who is not a party to them.

22. Contact us

If you have any questions about these Terms, please contact us at support@csbookings.com.